ArcticElvis FAQ
Most newsletter management systems available online today have way too long and complex help sections and FAQ's. That is mainly because their systems are way too complex. Since ArcticElvis is made to be super easy our FAQ ain't that long either.
Below are the most frequently asked questions that pops up in our inbox. If you can't find what you're looking for on this page, feel free to send us an email by using this form. It can also be helpful to watch our educational movies found here.
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1. Build and manage subscriber lists
1.1 How many subscribers can I have in one subscriber list?
The number of active subscribers you can have in one subscriber list is defined by your plan. Click here to see our plans.
1.2 How many subscriber lists can I have on one account?
You can have as many lists as you want on your account. More lists are usually equal to better segmentation. The total number of active subscribers can't exceed the limitations of your plan. Click here to see how many active subscribers you can have in each plan.
1.3 How do I import a file of contact email addresses?
Each email address in your file will be converted into a subscriber when you import the file into ArcticElvis. A subscriber needs to belong to a subscriber group, so before you can import a file of contact email addresses you need to create a subscriber group that you can import the subscribers into.
  1. Go to the Subscribers Dashboard.
  2. Click the Manage Subscribers link next to the group you want to import your subscribers into.
  3. Click the Import Subscribers link in the Add New Subscriber box.
  4. Hit the Select File button, and locate the file you want to import. You can only import CSV or XLS files.
  5. Click the Start Preimport button.
  6. Preloading, please wait for this process to end.
  7. When the preloading is finished, the system will tell you if you had some invalid contacts in your file that needs additional reviews. If you had some invalid contacts, these can be fixed by clicking the Review Unvalid Contacs button. After fixing or removing invalid contacts, click the Save Changes button, followed by the Do It button. If all contacts were in a valid format, click the Do Import button.
1.4 How do I automatically add new contacts into a subscriber list?
By embedding our Subscriber Widgets into your existing page, new subscribers that sign up to your newsletter will autmatically be added to the desired subcsriber list. See FAQ 1.5 for more information.
1.5 How do i add a subscriber widget to my website?
  1. Go to the Subscribers Dashboard.
  2. Click the Manage Subscribers link next to the group you want to import your subscribers into.
  3. Click the Create Widget for your Webpage link.
  4. It is now time to decide what kind of widget you want. We have one regular form that is triggered by a link, and one that is triggered by a red tab. Both widgets are adjustable, and you can customize its language and appearance. Copy and paste the code for your desired widget, and paste this onto your own website.
 
2. Create and send newsletters
2.1 How Many Subscribers Can I Have in One Subscriber List?
The number of active subscribers you can have in one subscriber list is defined by your plan. Click here to see our available plans.
 
3. Monitor your performance
3.1 How Many Subscribers Can I Have in One Subscriber List?
The number of active subscribers you can have in one subscriber list is defined by your plan. Click here to see our available plans.